Patient Satisfaction

We are committed to providing quality care for you and your family. We want to deliver that care with respect to you as an individual at the high level of personal attention you deserve. That is why we use an independent company, Press Ganey Associates, to send you satisfaction surveys. We want to hear your genuine opinions and comments related to your experience with us.

The results from our patient satisfaction surveys help us focus on areas where we have the opportunity to improve your experience. Departments take actions for the specific areas surveyed which include admission, room, meals, nurses, physicians, tests and treatments, visitors and family, discharge and personal issues. We use the information to help us improve your care, safety, and satisfaction.

Patient Satisfaction Scores

The scores below reflect our patients' assessments of the overall quality of care they received during their visits. Current numbers below are for the last 12 month period (July 2010 - June 2011). Scores are based on a scale of 1 to 100, with 100 being the top score

GRMC = Gila Regional Medical Center
PTDH = Plantree Designated Hospitals
USA = hospitals nationwide
NM = hospitals across New Mexico